You've managed to make up for a lot of deficiencies and saved our bacon so many times it's difficult to quantify.
Global Managed Hosting Company (we always protect our client's confidentiality) ]
The majority of our service delivery consists of problem resolution by phone, email, webchat and remote sessions. But sometimes that's not enough.
So where needed, we can go on-site. In your brand, of course ("ooops, forgotten our business card again").
It's always your option to assign your own staff to this work. But maybe they're not available on the dates your client needs the work doing. Or maybe it's not in their current skill sets.
On-site work can be for many different reasons :
We always work with your sales and technical teams to conduct a Pre-Visit Needs Analysis. No point turning up only to find the network pre-requisites have not been addressed.
We work to an agreed time-frame, wherever possible. The only exceptions are where it is not possible to scope the assignment in detail in advance, or where we are prevented by third parties from on-time completion.
We always obtain sign-off documentation (consistent with your systems and processes).
Most of our on-site work is in the UK. But we have done and can do international assignments (e.g. overseas branch offices, global deployments).
You get a professional service with no drama. And of course a handsome margin with minimal effort from your internal resources. You own the client relationship, you handle the end-user pricing and billing.